Sync Issues

Incident Report for Shapr3D

Resolved

The system is recovering as planned with the rollout of the fix. As no further related issued have been identified we consider the current incident affecting our sync service solved.
Posted Jul 01, 2026 - 08:48 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 29, 2026 - 07:28 UTC

Monitoring

The fix has been implemented and we are now gradually rolling it out to the affected users.
Posted Jun 26, 2026 - 11:55 UTC

Update

While the full solution is being implemented, we are gradually rolling out preventative measures to minimize user impact.
Posted Jun 25, 2026 - 08:50 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 24, 2026 - 13:21 UTC

Investigating

We are investigating an issue affecting a subset of users where projects may not sync correctly across devices. Users with multiple devices may experience problems opening recently updated projects on another device.
Posted Jun 24, 2026 - 10:52 UTC
This incident affected: Shapr3D Cloud.